Subject: Training report - India - Start date: 27.05.2019 - Day I
From: Eliza deSouza <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, kritika <[email-masked]>
Cc: David Lee <[email-masked]>, Jana Garbe <[email-masked]>, Robert Cosgrove <[email-masked]>, Brian Sexton <[email-masked]>
Date: Mon, 27 May 2019 14:22:13 +0000

Hi all,

Please see below the EOD report of Day I.

Team
Agent
CSL Test
Policy Knowledge
Life of an Order
Fulfilment
Training_India
alessandro.giannattasio
100.00%
90.00%
100.00%
90.00%
Training_India
ekanshi.mittal
80.00%
80.00%
100.00%
90.00%
Training_India
henna.sonatun
100.00%
90.00%
100.00%
90.00%
Training_India
nomatter.makaza
90.00%
90.00%
100.00%
100.00%
Training_India
rutendo.mushango
90.00%
100.00%
100.00%
90.00%
Training_India
vikas.grover
80.00%
100.00%
100.00%
80.00%

CSL

  *   The tab where we can find information on the ticket details as well as information on the buyer's and seller's details is the transaction tab.
  *   What can be found on and what is the function of user listings VS listing tab - important to highlight that the listing tab refers to the present transaction while on the user listings we can find all listing that the customer created.

Policy Knowledge

  *   Please review that listing on Viagogo is free - please however highlight that some first time sellers might be charged a small fee.

Life of an order

  *   All agents got 100% on the first attempt - great!

Kind regards,

Eliza