Subject: Re: LSM Joining Case Test - Abhay Sarin
From: Abhay Sarin <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 27 May 2019 07:35:12 -0400

| | LSM Joining Case Test

Name | Abhay Sarin
E-mail | [email-masked]
Phone Number | (+91) 989902405
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I as a person would like to go for blurb4 because the customer service employee is asking for the exact details as where the customer is staying, is it a hotel or a relatives place. He wants that the person should recieve the tickets at the right place before avoiding confusion. he tries to explain the customer how to look for the e-tickets as well. i find him a satisfactory customer service employee.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

a good customer employee would greet a customer where as a great customer employee will greet and make the customer feel comfortable.
He would always try to help the customer even if he is confused.
Where as a great customer employee would be patient enough so that the customer is satsifed to the fullest.

| |

You can edit this submission and view all your submissions easily.