Subject: Re: LSM Joining Case Test - Aditya MISHRA
From: Aditya MISHRA <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 27 May 2019 05:54:26 -0400

| | LSM Joining Case Test

Name | Aditya MISHRA
E-mail | [email-masked]
Phone Number | (+91) 8810416138
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I think  Blurb 4 is the correct selection for the given question because it is providing the appropriate information to the customer. The blurb 4 is ensuring the customer to deliver the ticket at her present address i.e.,hotel.According to question  customer seems to be very anxious to receive the ticket in time as the date for the event is quite close ,Blurb 4 is ensuring the cusomer that she/he would receive her ticket in time for the event.Blurb 4 suggested the customer to update the present address at  his/her viagogo account for a quick process.

The Blurb4  is also ensuring the customer that she/He would receive an email after the shipment of ticket along with a trackable link for the order.I Would have done the same to assist the customer.

Blurb 4 shows  a comfortable communication between customer and carer.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service are most in number but great customer are vey few.Good customer service solve the query of the customer temporary and make the customer get assist again.
Great customer service can provide the bestest resolution to their valuable customer.

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