Subject: Re: LSM Joining Case Test - Sahil Ahmad
From: Sahil Ahmad <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 27 May 2019 03:56:30 -0400

| | LSM Joining Case Test

Name | Sahil Ahmad
E-mail | [email-masked]
Phone Number | (+91) 8791481476
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Hi,
Greeting of the day!
We do understand your concern and would like to inform you that as we looked into your order and found your tickets are confirmed from seller end.
It has become common practice now for event organisers to only release tickets (or batches of tickets) very close to the event date. But you do not worry about it. We will not let you down with the same and will make sure you get your tickets at the right time. Can I just ask you double check that the delivery address below is correct so the tickets can be delivered at the right place.

John Smith

Baker Street

N2 5NB

London,

United Kingdom

You can track the status of your order under the Purchases section.

We wish you a happy journey!!

Thanks&Regards,
XXX

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

In good customer service:

We resolve the query of the customers when a customer come to us over call email or chat. For example:
If a cusomer comes to us over the call and he/she is facing any kind of issue then we will resolve it instantly or will escalate to our senior for the resolution as per company guidlines and will ask to customer to wait for some time. Moreover, we can say that you will get your escalation number by the help of it you can track your progresss of the issue. This assistant will come in good customer service.

In great customer service:

We resolve the query of the customers and again take the feedback from the customer to make a great relation between customer and the company. For example:
You have a issue with the amount of your bank account and you go to any bank for the same. You ask to accountant to resolve the issue. He/she has resolved your issue. After that you get a call from the bank customer care for the feedback of your visit. Whether, you faced any issue while visiting bank or in inquiring for the issue in the bank.  This assistant will come in great customer service.

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