Subject: Champions league Final
From: Stephen Blake <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Brian Sexton <[email-masked]>
Date: Sat, 25 May 2019 12:33:05 +0000

Hi All,

Champions League Final – Local Delivery Address Queries

An Email has been sent to over 120 buyers for the Champions League Finals. This email is to request the buyer provide us with a Local Delivery Address in the City of the event, Madrid.

If the customer contacts us and the query is simple and can be resolved there and then, you should resolve the case.

If the customer is asking about any of the following queries then you need to escalate to the Manager Call Back Queue.

The buyer is unable to provide a Local Delivery Address

The buyer will only be at the Local Delivery Address after a certain time of day

The buyer is concerned that the tickets may not be delivered in time

The buyer is concerned about the change in the delivery plan

The buyer is concerned about the tickets being valid

The buyer is asking to cancel the order because of the change in delivery plan

The buyer is unwilling to provide a Local Delivery Address

The buyer is concerned about their order being cancelled at the last minute

For any other queries please consult with me and will advise if the case needs to be escalated or not.

If a buyer asks for a refund and their seller hasn’t fulfilled yet OR  any Inbound Edge cases of upset buyers for whatever reason, please flag it with me straight away.

Also please go to your Floor support with any questions .

Thank you
Stephen Blake
Outsourcing- South Africa