Subject: Re: LSM Joining Case Test - Vijay Shukla
From: Urvika Chaudhary <[email-masked]>
To: Vijay Shukla <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>, Ashish Dabral <[email-masked]>, viraat <[email-masked]>, HR Livesalesman <[email-masked]>
Date: Sat, 25 May 2019 02:14:04 -0700 (MST)

no 

Please let me know if you need further assistance on this. 

Urvika Chaudhary 
Training Manager 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Vijay Shukla" <[email-masked]> 
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "viraat" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Saturday, 25 May, 2019 14:29:28 
Subject: Re: LSM Joining Case Test - Vijay Shukla 

		LSM Joining Case Test 	Name 	Vijay Shukla 
E-mail 	[email-masked] 
Phone Number 	(+91) 9540483364 
Which blurb would you select? 	Blurb 1 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	I think that it's the correct response to the customer and geting in toch with the customer and giving him updates for the order. As currently the order has not dispatched but we are in touch with the courier company and also double checking with the customer for the address. Here we are communicting the current status for order and assuring the customer for on time delivery that enhance the customer support role and seems customer centricity. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	A good customer service is that where we resolve the issues but a great customer service is that where we resolve the issue the issue to the cutomer satisfaction and assure him the customer centricity. 	

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