Subject: Re: LSM Joining Case Test - Vijay Shukla
From: Vijay Shukla <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 25 May 2019 04:59:28 -0400

| | LSM Joining Case Test

Name | Vijay Shukla
E-mail | [email-masked]
Phone Number | (+91) 9540483364
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I think that it's the correct response to the customer and geting in toch with the customer and giving him updates for the order. As currently the order has not dispatched but we are in touch with the courier company and also double checking with the customer for the address. Here we are communicting the current status for order and assuring the customer for on time delivery that enhance the customer support role and seems customer centricity.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service is that where we resolve the issues but a great customer service is that where we resolve the issue the issue to the cutomer satisfaction and assure him the customer centricity.

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