Subject: Re: LSM Joining Case Test - Sakshi Singh
From: Sakshi Singh <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 24 May 2019 06:40:44 -0400

| | LSM Joining Case Test

Name | Sakshi Singh
E-mail | [email-masked]
Phone Number | (91) 9711408127
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The Blurb 4 is slected because as she is leaving for the Lady Gaga in two days and it won' be possible she will get the ticket and she asked for the ticket to deliver to her hotel,so as we are a custmer service repesentative we have to consider her words and make her comfortable.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is where agent is punctual,honest,done thier work on time.
Great customer service is where agent give his best at work,and make customer comfortable on call or face to face conversation and solve the query of the customer immeadiatley.

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