Subject: Re: LSM Joining Case Test - Saurabh Sharma
From: Saurabh Sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 24 May 2019 04:13:22 -0400

| | LSM Joining Case Test

Name | Saurabh Sharma
E-mail | [email-masked]
Phone Number | (+91) 7906214959
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I would select blurb 4 as it seems very genuine solution for the customer . In this we are advising the customer to share the updated address with us, so that we can send it to seller to dispatch it accordingly. Why I feel this blurb is suitable as this is as per the customer satisfactio. If the customer is travelling a bit early to the destination and here we are making this so much comfortable for the customer to receive the product at the same address of the destination. In this we are also giving the assurance that someone other than him/her can also accept the product.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Customer service is the most important part of any organisaton. Now a days, companies are focusing more on the part of customer service. Customer satisfacton has become the top most priority of the companies. If we talk about the difference beween the good and great customer sevice, there are many parameters on which this could be calculated. A good customer service only tries to solve the problem of the customer. Whereas, providing a satisfying resoluton to the customer is called a great customer service. Good or great depends on the type of feedback we get from the customer in the end of the service. Having a happy customer is all about the type of service we provide them.

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