Subject: Re: LSM Joining Case Test - Arpita Tiwary
From: Arpita Tiwary <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 24 May 2019 02:01:18 -0400

| | LSM Joining Case Test

Name | Arpita Tiwary
E-mail | [email-masked]
Phone Number | (91) 6306133804
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I would select this blurb as this has all the information regarding the tickets and it also mentions about the download of instant tickets. Also, the language is quite professional and polite.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great customer services means to serve the customer with complete zeal and enthusiasm. A great customer service agent listens to the queries of customers with precise details and provides the best possible resolution within the time frame. A good customer service means to just resolve the queries of customers where as a great customer service means making the customer happy while resolving their queries. A good customer service will make the business stable while a great customer service will grow the business while making it stable.

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