Subject: Re: LSM Joining Case Test - bickey pradhan
From: bickey pradhan <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 23 May 2019 09:51:28 -0400

| | LSM Joining Case Test

Name | bickey pradhan
E-mail | [email-masked]
Phone Number | (+91) 9871205966
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

i say 1 is the most customer centric solution as customer only wanted to know the excact timing when he`ll be receiving the tickets so at blurb 1 executive has provided an end to end soluton confirming each details with customer yes i would say it could have been better if couple of points from 2 and 3 would have been adapted for for fluent resolution to customer`s querry.

i say burb 4 and 5 is not that much relvated to the theory as customer wanted the know the date for receiving his tickets and these blurbs states more other unwanted substantial which could cusfuse the customer and he might not be satisfied with the given solution or answer.

and it terms of adding a view from my side  i says we add  much simpler solution and good and clear vocal to customer so that he would be assured that he s contacted the right guy

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

from my point of view

every customer can become a great customer there is no good customer for me in terms of dealing with service.

the best way to satisfy or to resolve a customer querry i say the key virtue is to listen customer propely understand his pain and agony he is feeling after then we could resolve his issue with speaking firmly but on the other hand by putting our foot onto his shoes .

customer always looks out to the company to resolve their issues on priority so to convert each customer as great customer we should do the end to end follow sups and contact on the preferred/provided appointment dates and also to ensure customer is satisfaction one should provide the best service to customers.

there are many types of customer and their demand or querry but to provide solution one also must contain the proper process/product knowdelge then only one can satisfy customer needs/demands

| |

You can edit this submission and view all your submissions easily.