Subject: Re: LSM Joining Case Test - Nomatter makaza
From: Nomatter makaza <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 23 May 2019 07:54:58 -0400

| | LSM Joining Case Test

Name | Nomatter makaza
E-mail | [email-masked]
Phone Number | (+91) 8810443784
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I selected the first blurb because it answers correctly to what the customer enquired that is the period when the tickets would be granted.
It assures the customer and gurantees her that the tickets will be provided safely and securely which is one of the main aims of the customer services .In thr first blurb there is confirmation of the customers details which is not provided for in the other blurbs thus i would select the first blurb.

As an addition to the blurb i would include the greeting because i feel a greeting to a call stands as an effective way of good communication .
-Good day and thanks for contacting our customer service .
-Be rest assured that you will recieve your tickets in time for your concert .
-Incase of any other querry do not hesitate to contact us back as we would be glad to help you .

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer services only refers to the surface of services that can be provided by the customer service that  but in case of great customer services it includes quality ,safe and guaareented services towards our customers.
Good customer service will not effectively satisfy the customer compared to great customer service .With good customer service sometimes we tend to provide quantity instead of quality services but if we aim for great services we produce quality .

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