Subject: Re: LSM Joining Case Test - Ankit Verma
From: Ankit Verma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 23 May 2019 02:57:04 -0400

| | LSM Joining Case Test

Name | Ankit Verma
E-mail | [email-masked]
Phone Number | (+91) 9897089079
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I choose this Blurb because in this customer receives full information about the query. The executive who replied to his query describe him how to change the address by signing in to the account and he also advise him if it's not personal address then please told someone to receive the courier on your behalf.
The executives also told him when the tickets will be shipped he will receive an email alert with the tracking number and link to trace the order.
The one sentences I'll like to add that whenever we reply to the customer we should start our message with greetings and ends with a thanks.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Customer should get a proper revert with the informaion he needed.
A happy customer is the key to make a business succesfull.
A great customer service ends with a happy client.
A great customer service is to understand the need of customer and suggest him something which is useful for him.

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