Subject: Re: LSM Joining Case Test - Tarun Verma
From: Tarun Verma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 22 May 2019 01:59:00 -0400

| | LSM Joining Case Test

Name | Tarun Verma
E-mail | [email-masked]
Phone Number | (91) 9548332273
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | This option assures the customer that the CSR has looked into the issue and provides confirmation. Further, the customer will receive notification about their parcel. Because that's exactly what customer needs to know.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good: Customer receives what he/she is looking for.

Great: Customer gets what he/she is looking for, plus, they have a pleasant experience after interacting with CSR involving a personal connection. And the CSR is willing to listen and effectively guide customer for the issue.

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