Subject: Re: LSM Joining Case Test - gaurav jain
From: gaurav jain <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 15 May 2019 04:34:08 -0400

| | LSM Joining Case Test

Name | gaurav jain
E-mail | [email-masked]
Phone Number | (91) 7217820264
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

In my opinion Blurb 4 is more appropriate as it provide more transparency to the customer. the burden of ticket booking is shared as customer can change/amend their address themself via following link via which they will be routed to the apt webpage , moreover this also facilitates checking everything by themself by tappping on purchases tab.
the customer in this case ends with a more satisfying experience.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Talking of Great customer service, customer simply  don't have any sort of problem or discomfort at their end thus they are fully satified with the service and attention they get from the organisation.
whereas in good customer service they always have couple of queries and hence they are not satified fully with the service they get.

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