Subject: Final test report - India - start date: 01.05.2019
From: Eliza deSouza <[email-masked]>
To: Brian Sexton <[email-masked]>, kritika <[email-masked]>, Urvika Chaudhary <[email-masked]>
Cc: Jana Garbe <[email-masked]>, David Lee <[email-masked]>
Date: Tue, 14 May 2019 11:47:54 +0000

Hi all,

Please see below the final test results for the new hires.
Congratulations, all agents passed and the grades are excellent! Ready for the floor.

The agents who failed 1 scenario all failed the same scenario, number V (call), so I pulled a report with the correct answers and where most agents made a mistake. You can check the report attached (it has 2 tabs) and coached them accordingly - As this is a call, the difficulty might be in identifying the issue and how to resolve the case.
I noticed that the new hires who started on 29.04 also had issues on the same scenario - I would highlight that to be explored deeply on the next batch of new hires.

Test

Course name

Course code

Date

Result

Score

Time

Scenario I - Test

[Training Final Test] - New

-

14/05/19 10:54

Passed

100.00%

19m 33s

Scenario II - Test

[Training Final Test] - New

-

14/05/19 11:11

Passed

100.00%

15m 20s

Arun Jakhar

Scenario III - Test

[Training Final Test] - New

-

14/05/19 11:27

Passed

100.00%

14m 42s

Scenario IV - Test

[Training Final Test] - New

-

14/05/19 11:41

Passed

100.00%

12m 45s

Scenario V - Call

[Training Final Test] - New

-

14/05/19 11:59

Not passed

73.33%

14m 2s

94.67%

Test

Course name

Course code

Date

Result

Score

Time

Scenario I - Test

[Training Final Test] - New

-

14/05/19 10:56

Passed

100.00%

13m 41s

Scenario II - Test

[Training Final Test] - New

-

14/05/19 11:10

Passed

100.00%

10m 35s

Dheeraj Kushwah

Scenario III - Test

[Training Final Test] - New

-

14/05/19 11:27

Passed

100.00%

15m 55s

Scenario IV - Test

[Training Final Test] - New

-

14/05/19 11:42

Passed

100.00%

13m 6s

Scenario V - Call

[Training Final Test] - New

-

14/05/19 11:57

Passed

80.00%

12m 23s

96.00%

Test

Course name

Course code

Date

Result

Score

Time

Scenario II - Test

[Training Final Test] - New

-

14/05/19 11:11

Passed

100.00%

14m 31s

Scenario III - Test

[Training Final Test] - New

-

14/05/19 11:28

Passed

100.00%

17m

Dhruv Saxena

Scenario IV - Test

[Training Final Test] - New

-

14/05/19 11:43

Passed

100.00%

6m 26s

Scenario V - Call

[Training Final Test] - New

-

14/05/19 11:59

Passed

80.00%

13m 8s

Scenario I - Test

[Training Final Test] - New

-

14/05/19 10:55

Passed

100.00%

19m 45s

96.00%

Test

Course name

Course code

Date

Result

Score

Time

Scenario I - Test

[Training Final Test] - New

-

14/05/19 10:56

Passed

100.00%

21m 16s

Scenario II - Test

[Training Final Test] - New

-

14/05/19 11:15

Passed

100.00%

16m 44s

Navneet Kumar

Scenario III - Test

[Training Final Test] - New

-

14/05/19 11:33

Passed

100.00%

9m 25s

Scenario IV - Test

[Training Final Test] - New

-

14/05/19 11:50

Passed

100.00%

14m 41s

Scenario V - Call

[Training Final Test] - New

-

14/05/19 12:05

Not passed

73.33%

9m 26s

94.67%

Test

Course name

Course code

Date

Result

Score

Time

Scenario I - Test

[Training Final Test] - New

-

14/05/19 10:59

Passed

100.00%

18m 43s

Scenario II - Test

[Training Final Test] - New

-

14/05/19 11:15

Passed

100.00%

14m 19s

Prateek Nath

Scenario III - Test

[Training Final Test] - New

-

14/05/19 11:31

Passed

100.00%

14m 20s

Scenario IV - Test

[Training Final Test] - New

-

14/05/19 11:49

Passed

93.33%

16m 3s

Scenario V - Call

[Training Final Test] - New

-

14/05/19 12:07

Not passed

73.33%

14m 20s

93.33%

Test

Course name

Course code

Date

Result

Score

Time

Scenario I - Test

[Training Final Test] - New

-

14/05/19 11:00

Passed

100.00%

19m 9s

Scenario II - Test

[Training Final Test] - New

-

14/05/19 11:17

Passed

100.00%

15m 35s

Sunil Kumar

Scenario III - Test

[Training Final Test] - New

-

14/05/19 11:34

Passed

100.00%

16m 25s

Scenario IV - Test

[Training Final Test] - New

-

14/05/19 11:49

Passed

93.33%

14m 3s

Scenario V - Call

[Training Final Test] - New

-

14/05/19 12:07

Not passed

53.33%

9m 36s

89.33%

Kind regards,

Eliza