Subject: Re: LSM Joining Case Test - Amit Tiwari
From: Amit Tiwari <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 14 May 2019 04:02:08 -0400

LSM Joining Case
Test

Name

Amit Tiwari

E-mail

[email-masked]

Phone Number

(+91) 8376970240

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

This is
most appopriate answer for this siuation reason is that representative gave
assurance to the customer for deliver to the right address and gave him a chance
to update the delivery address of hotel .

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service is to provide resolution
and meet the expectation of the customer but great customer service is to go an
extra mile by putting yourself in customer shoes and doing extraordanotry to
make customer feel delighted by breaking traditional customer service rules.

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