Subject: Re: LSM Joining Case Test - irshad alam
From: irshad alam <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 13 May 2019 06:05:35 -0400

| | LSM Joining Case Test

Name | irshad alam
E-mail | [email-masked]
Phone Number | (+91) 8860687741
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | This is a correct blurb because they will be travelling in two days for checking the venue and other details for the concert of lady gaga. This is the best way for updating the details where people will stay in hotel for receiving the tickets. once they will receive the tickets from organizer side then seller will send them by courier on updated address where people will stay in hotel and client also can track the details of ticket online when exactly they will get and also update the current address. On this website people from lady gaga side can check courier name,location,time for delivery of tickets. From our side, we will give assurance to the client for delivering tickets as early as possible once we get confirmation from seller side and continuously we will update the client for follow-up with seller. I will try to resolve the concern within timeframe which i will give the client for resolving this issue.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

There are many differences between good and great customer service:

1.  good customer service where customer service representative only try to resolve queries whatever customer has during the conversation and does not make any extra effort for giving any additional benefits and great service may be defined as representative will try hard for winning customer loyalty and maintain the good relation with customer.

2. good customer service where representative will only provide information related to the product and services and seek some opportunities from customer side but in "great customer service" representative will give solution beyond the expectation level of one customer and try to build some future expectation from customer side.

3.good customer service where representative only keeps in mind basic parameters for gaining and maintaining good relationship with customer and in "great customer service" executive will take ownership for particular concern whatever customer is facing and he will provide assurance for giving right resolution to him and make him happy in end of the conversation.

4.good customer servce where executive will give some advantage or resolution for issue and does not take seriously to customer expectation but in "great customer service" where executive will enthusiastically listen the customer and empathize him and win his heart. Executive will try to leave the customer with smile on his face and ask some extraordinary support related to product and services.

5.good customer service where executive will only think about customer solution but in "great customer service" executive will take own role seriously and do well passionately because this is his responsibility and first contact of customer where it depends to maintain brand value and respect from customer side.

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