Subject: Re: LSM Joining Case Test - Sumit Kumar
From: Sumit Kumar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 10 May 2019 05:21:13 -0400

| | LSM Joining Case Test

Name | Sumit Kumar
E-mail | [email-masked]
Phone Number | (91) 9899967460
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

In this Customer Service Representatives is understanding customer situation and delivering the solution as per his/er cirsumstances.

CSR ensuring customer about timely delivery of tickets which is most important while we are dealing with any customer. Timely delivery helps in making customer Loyal to that company.

CSR also providing different ways to update address of customer in case of address change. Customer can choose either link or direct account login to update address.

CSR providing end to end support staring from ticket send out from seller till ticket delivered to customer , even with traceable link.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is just giving customer what exactly customer required and not bothering about root cause of problem faced by customer.

Great customer service focusing on LCB(Loyal Customer Base) by providing best services to customer within their budget.

Great customer service first listen to customer problem properly than take  action actively to resolve it.

Great customer service delivers their services as per customer need and make them 100% satisfied.

Good customer service focusing  on friendly environment but a great customer service delivers familier experience.

Most importantly a great customer service ask for  feedback always even after delivering their best to customer which results in customer feeling more happy and satisfied.

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