Subject: RE: 20647383 Pending Shipment Creation 01/03/2019 10:05:29 09/05/2019 13:17:37 BTS 01/06/2019 16:30:00 feedback for agent
From: Brian Sexton <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, Kritika Mirchandani <[email-masked]>, Stefan Asiminei <[email-masked]>
Cc: Virat Joshi <[email-masked]>, Stefania Voicu <[email-masked]>
Date: Thu, 9 May 2019 15:31:20 +0000

+ @Stefan Asiminei<mailto:[email-masked]>
Sorry Stefania

From: Brian Sexton
Sent: Thursday 9 May 2019 16:30
To: Urvika Chaudhary <[email-masked]>; 'Kritika Mirchandani' <[email-masked]>
Cc: Virat Joshi <[email-masked]>; Stefania Voicu <[email-masked]>
Subject: FW: 20647383 Pending Shipment Creation 01/03/2019 10:05:29 09/05/2019 13:17:37 BTS 01/06/2019 16:30:00 feedback for agent

Hi,

Could this please be reviewed with Sumit Subramaniam?

Kind regards,
Brian

From: Stefan Asiminei
Sent: Thursday 9 May 2019 16:29
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Subject: FW: 20647383 Pending Shipment Creation 01/03/2019 10:05:29 09/05/2019 13:17:37 BTS 01/06/2019 16:30:00 feedback for agent

Hi Brian,

Could you please review the case with agent  sumit.subramaniam?

Issue reported:

agent has only changed the delivery plan to RMSD without informing the seller to ship manually and we will cover the costs. On top of that this order does not need to be shipped manually when the buyer is located in Jersey and we are able to fix this issue.

Solution:

Select buyer country Jersey instead of UK and change DP into UPS - UK International (Express Saver) to ensure delivery it is possible.

Thank you,

Stefan

From: Kyle ODonnell
Sent: Thursday 9 May 2019 16:12
To: Stefan Asiminei <[email-masked]<mailto:[email-masked]>>
Subject: 20647383 Pending Shipment Creation 01/03/2019 10:05:29 09/05/2019 13:17:37 BTS 01/06/2019 16:30:00 feedback for agent

Hi Stefan,

While working on shipping labels I saw the agent sumit.subramaniam has emailed a seller in order to say the shipping label has been fixed and to ship the tickets.

I checked and the agent has only changed the delivery plan to RMSD without informing the seller to ship manually and we will cover the costs. On top of that this order does not need to be shipped manually when the buyer is located in Jersey and we are able to fix this issue.

Can we please pass this feedback to the agents TL in order to ensure the agent is not changing anymore delivery plans for orders where we can generate the label as this would mean an extra escalation for payments to be refunding shipping fees?

Kind Regards,

Kyle O' Donnell
Shipping Investigation Specialist