Subject: Training Report - India - Start date: 06.05.2019 - Day IV
From: Eliza deSouza <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, kritika <[email-masked]>
Cc: Robert Cosgrove <[email-masked]>, Brian Sexton <[email-masked]>, Jana Garbe <[email-masked]>, David Lee <[email-masked]>
Date: Thu, 9 May 2019 14:09:26 +0000

Hi all,

Please see below the EOD report for the new hires.

Team

Agent

CSL Test

Policy Knowledge

Life of an Order

Fulfilment

Delivery Questions

Cancelled & Postponed events

Teams

LMS

Wrong Tickets

RAG

Payment

Alternative delivery plans

Brazil Market

GDPR

Training_India

aaron.roshy

100.00%

100.00%

100.00%

90.00%

100.00%

100.00%

100.00%

90.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

Training_India

anish.nair

90.00%

80.00%

100.00%

90.00%

100.00%

80.00%

100.00%

80.00%

100.00%

100.00%

100.00%

100.00%

100.00%

90.00%

Training_India

divya.sharma

90.00%

80.00%

Training_India

durga.lama

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

95.00%

Training_India

lalit.goswami

100.00%

90.00%

100.00%

90.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

86.67%

100.00%

95.00%

Training_India

lena.wegner

100.00%

100.00%

100.00%

90.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

90.91%

100.00%

Training_India

muskan.chaudhary

100.00%

90.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

95.00%

Training_India

nitesh.kumar

100.00%

90.00%

100.00%

80.00%

100.00%

80.00%

100.00%

90.00%

100.00%

100.00%

100.00%

93.33%

100.00%

90.00%

Training_India

rakesh.dubey

100.00%

90.00%

100.00%

90.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

92.86%

100.00%

100.00%

90.00%

Training_India

sharad.sharma

100.00%

90.00%

Training_India

shubhi.chandna

100.00%

90.00%

Training_India

varun.fotedar

80.00%

90.00%

100.00%

90.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

Training Group

Username

Account Recovery

CIAN I

CIAN II

CIAN III

Phone Exercise

Training_India

aaron.roshy

Passed

Passed

Passed

Passed

Training_India

anish.nair

Passed

Passed

Passed

Passed

Training_India

divya.sharma

Passed

Training_India

durga.lama

Passed

Passed

Passed

Passed

Training_India

lalit.goswami

Passed

Passed

Passed

Passed

Training_India

lena.wegner

Passed

Passed

Passed

Passed

Training_India

muskan.chaudhary

Passed

Passed

Passed

Passed

Training_India

nitesh.kumar

Passed

Passed

Passed

Passed

Training_India

rakesh.dubey

Passed

Passed

Passed

Passed

Training_India

sharad.sharma

Passed

Training_India

shubhi.chandna

Passed

Training_India

varun.fotedar

Passed

Passed

Passed

Passed

Excellent - the group is within schedule and all agents have passed the quizzes and assignments.

GDPR - most mistakes were on the below questions.

  *   Appropriate adjectives to use on CIAN note - dissatisfied and upset rather than rude or insane.
  *   Words and phrases to avoid: pushy, rude, nuts and writing full names on the CIAN notes. Instead, prefer: unhappy, direct, upset and declined the offer.

Kind regards,

Eliza