Subject: Re: LSM Joining Case Test - Ishan Thakur
From: Virat Joshi <[email-masked]>
To: Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Asfaque Ahmad <[email-masked]>
Date: Tue, 7 May 2019 07:22:59 +0000

Hi,

Its a 'Yes' - lets interview this candidate

Kind regards,
Viraat
________________________________
From: Ishan Thakur <[email-masked]>
Sent: 07 May 2019 12:40
To: Saurabh Dadu; Deeksha Dadu; [email-masked]; Virat Joshi; [email-masked]; [email-masked]
Subject: Re: LSM Joining Case Test - Ishan Thakur

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Ishan Thakur
E-mail  [email-masked]
Phone Number    (+91) 7042106160
Which blurb would you select?   Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    The above mentioned blurb is selected as it clearly indicates all the necessary information which we require to deliver the package and we even cross checked it with the customer as well. we even provided the additional options to our valued customer for recieveing their tickects at their workplace or the place they will reach after their travel.Proper closing is missing the blurb. As soon as your tickects are dispacted we will notify you so that you can recieve them without any hassle, I'll Make sure that tickets are delieverd as soon a possible. I hope your concern has been taken care of have a great time at lady Gaga.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service is when you satisfy your customer, whereas great customer service is when you excel above the satisfaction level of customer.
Resolving customer concerns in a provided timeframe and making sure that the customer do not face same problem again helps to build trust, thus leadind to repeated buisness. This is what great customer service is all about.

You can edit this submission<https://www.jotform.com/edit/4330222184612723683?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=edit_submissions&utm_campaign=notification_email_footer_submission_links&email_type=notification> and view all your submissions<https://www.jotform.com/submissions/71642161625452?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=view_all_submissions&utm_campaign=notification_email_footer_submission_links> easily.