Subject: Re: LSM Joining Case Test - Asif Khan
From: Asif Khan <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 6 May 2019 07:10:38 -0400

| | LSM Joining Case Test

Name | Asif Khan
E-mail | [email-masked]
Phone Number | (+91) 7980048397
Which blurb would you select? | Blurb 3

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

In this blurb 3 I got to know that the customer was very anxious about his ticket.
i would like to help the customer as soon as possbile so that he could prepare himself for his journey without any invenience.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Great customer service
1) is based on how we present ourself towards the customer. Need to be very calm & attentive to the customer. He should behave in a proper mannner to the customer .Need to understand all the customer queries and help them in the correct way.

2) As we all know that every customer is like a god so we need to treat each and every custmer as god. so that the customer won't be able to feel that we are doing anything bad with him.

Good customer Service
1)A good customer service basically treat thier customer as normal way because they all know that thier job is to just deal with the customer as an average way They dont think too much about the customer queries.

2) Literally they are not so much focused towards thier customer they are always in a hurrry to the customer. They don't treat thier customer in a proper way

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