Subject: Re: LSM Joining Case Test - Kunal Chaurasia
From: Kunal Chaurasia <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 6 May 2019 02:54:33 -0400

| | LSM Joining Case Test

Name | Kunal Chaurasia
E-mail | [email-masked]
Phone Number | (91) 9779702373
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I have selected this blurb because this blurb contains all the nessesary information to solve the above problem as well as provided the customer with additional information about where to look for the current purchase order and how to change the order place to a temporary stay place along with how to provide the information for the expected date for arrival. The tone of the blurb delivery is also very polite and reassuring to the customers a safe, secured and guaranteed delivery for the process.

I would like to add the information for the download of the e-ticket which can be downloadable and can be printed.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service is able to solve the customers problem as soon as possible whereas a Great customer service provides the customers with reassurance first, putting the customer at ease, guaranting a safe and secure procedure, and produces to solve the customers problem providing all the nessesary information

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