Subject: [Training Update] CMA
From: Jana Garbe <[email-masked]>
To: "[email-masked]" <[email-masked]>, kritika <[email-masked]>
Cc: David Lee <[email-masked]>
Date: Fri, 3 May 2019 16:47:52 +0000

Hi all,

The CMA training has been updated regarding when Gary Byrne should be contacted for Fan seller contacts CMA related. Here we give the agents 4 scenarios:

1.            Fan Seller is referencing articles related to the CMA settlement

2.            Fan Seller seeks to receive more details on CMA settlement

3.            Fan Seller mentions the word "trader" in their contact and is questioning their current selling status

4.            Fan seller advised they received an email from viagogo to provide trader information and seeks more information on this

The presentation has also been updated on the OLS.

Kind regards,

Jana Garbe
Training & Quality
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