Subject: [Training Update] Wrong Tickets
From: Jana Garbe <[email-masked]>
To: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: David Lee <[email-masked]>
Date: Fri, 3 May 2019 13:17:10 +0000

Hi Urvika and Kritika,

Please note that I have slightly adjusted the wrong tickets training regarding the reason the agent must use when wrapping up after asking for proof of wrong tickets:

"Requested proof/more information from buyer"

This has now also been updated on the OLS - based on the content of the COMMS sent out this week.

Important: We will work on adjusting / reducing  the training content in the next few days!

Kind regards,

Jana Garbe
Training & Quality
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