Subject: Re: LSM Joining Case Test - Sarthak Malhotra
From: Sarthak Malhotra <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 3 May 2019 02:58:37 -0400

| | LSM Joining Case Test

Name | Sarthak Malhotra
E-mail | [email-masked]
Phone Number | (201301) +919910829733
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I chose 'Blurb 4' because it was containing all the information needed for sending the tickets, there's more to this option because it also provides the changing of the address of delivery which wasnot there in the rest as read by me.
the sending of tickets now happens only when there's a week or so left for the event as there's a possibility of losing the tickets too.

So the organiser then sends the tickets according to the address via shipping after verification of postal code and location in the order details.

Once the order has left for shipping you'll be notifed on mail and you get a tracing number which thn allows you to track your shipment and where it has reached.

As mentioned in the blurb you can also select that the address and if its not your personal address you can mention it as Hotel or office address which can then help the delivery person to find the location with much ease.

The hotel staff can also be a help to the delivery man as we can inform the reception about the package that's coming and he/she doesn't have to wait too much for package owner to come and take it himself, he can drop it at the reception and leave and that's what makes this blurb more suitable than other in the selection area.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service helps the customer with various options of solving problem on the contrary ta great customer service find the best solution possible according to the requirement of the customer.
The difference between a good or a great customer service depends more on the executive over the service provided if he's she is attentive and active in hearing what is the requirements and problems of the customer he/she is a good customer service.
Another difference is how the customer service handles the situation in hand if he/she fails under pressure or when the customer is pancking about the situation he/she is in then its a bad customer service even if the firm is quite a known and good firm , a small firm with customer handling is a better firm over a large company because if the firm has limited number of employee but they can handle any situation possible put in front of them then its a great customer service.

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