Subject: Re: LSM Joining Case Test - Smriti Rana
From: Smriti Rana <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 3 May 2019 02:42:53 -0400

| | LSM Joining Case Test

Name | Smriti Rana
E-mail | [email-masked]
Phone Number | (91+) 8826585142
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I have selected Blurb 4 for the above mentioned query. In the above mentioned scenario, the customer has inquired about the tickets for Lady Gaga event and he/she has requested us to deliver the same at his hotel, as the event is taking place in a week but he/she will be travelling in two days for this event.
As per Blurb 4, firstly we will ensure the customer that surely you will get your tickets on time for the event. We will ask for the postal address for the delivery, either it could be the hotel where he/she will b staying at or the address of someone who will be available to sign for the delivery for him/her. After this we will guide the customer how to update the address in his account by using the link http://www.viagogo.com/Help/76, or how to change the delivery address by signing in to your viagogo account, and locating the order under "Purchases". Once, all this done we will ensure him that he will be receiving an email to notify that his/her tickets has been shipped to the given address along with the link from which he can track his/her order and ensure him that seller will sends out the tickets at the earliest at his desired address.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me, there is a huge difference between in good and great customer service, as in the former 'good' customer service relates barely to satisfy the customer by fulfilling their needs, whereas in the latter 'great' customer service not only relates to satisfying customer but also to keeping them loyal.

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