Subject: Re: LSM Joining Case Test - Pooja Puri
From: Pooja Puri <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 3 May 2019 02:31:15 -0400

| | LSM Joining Case Test

Name | Pooja Puri
E-mail | [email-masked]
Phone Number | (+91) 9667408801
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I have selected blurb 4 as it best suits the above query.  The customer has asked for the tickets delievery  and the blurb best describes the great customer service. It ensure that the customer receive the tickets on time at buyer's place.  Once, the tickets are sended,  the seller will make sure that it has been received by the buyer. We work for the customer satisfaction and make sure that we complete the time on delivery. Great customer service believes in promoting 3 keys i.e safe, secured and a guaranteed delievery.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The basic difference between good customer service and a great customer service is that the former believes in providing the best service where as the latter believes in giving the best suits service and ask for the customer's satisfaction. Good and great customer service can be well understood by the following example- If the customer ask for the exchange or refund, the good customer service makes the refund and will not bargain with the customer. In case of great customer service, they will ask the customer why he/she wants the refund or exchange and make sure that how they can improve and they will listen to the customer query and belives in making their customer satisfied with the solution. The good customer service works for the customer satisfaction. The great customer ensures that his/her customer should be happy because if the customer is satisfied then it will actomatically prove the great customer service.

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