Subject: Training Report - India - Start Date: 29.04.2019 - Day III
From: Eliza deSouza <[email-masked]>
To: "[email-masked]" <[email-masked]>, Kritika Mirchandani <[email-masked]>
Cc: Jana Garbe <[email-masked]>, David Lee <[email-masked]>, Robert Cosgrove <[email-masked]>, Brian Sexton <[email-masked]>
Date: Thu, 2 May 2019 10:48:42 +0000

Hi all,

Please see below the EOD results for the new hires,

Team    Agent   CSL Test        Policy Knowledge        Life of an Order        Fulfilment      Delivery Questions      Cancelled & Postponed events    Teams   LMS     Wrong Tickets   RAG     Payment Alternative delivery plans      Brazil Market
Training_India  Aashirwad.Baliyan       100.00% 100.00% 100.00% 90.00%  100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
Training_India  Aditya.Tripathi 100.00% 90.00%  100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
Training_India  Deepak.Chaudhary        100.00% 90.00%  100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
Training_India  Deepanshu.Kapoor        100.00% 80.00%  100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 93.33%  90.91%
Training_India  Gagan.Gupta     100.00% 100.00% 100.00% 80.00%  100.00% 100.00% 100.00% 90.00%  100.00% 100.00% 100.00% 100.00% 100.00%
Training_India  Gaurav.Bhatnagar        90.00%  100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
Training_India  Gourab.Jain     100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 93.33%  100.00%
Training_India  Jassika.Kapoor  100.00% 100.00% 100.00% 90.00%  100.00% 100.00% 100.00% 90.00%  100.00% 100.00% 100.00% 100.00% 100.00%
Training_India  Mangipudi.Rohit 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 92.86%  100.00% 90.91%
Training_India  Mayank.Bansal   100.00% 100.00% 100.00% 90.00%  100.00% 100.00% 100.00% 90.00%  100.00% 100.00% 100.00% 100.00% 100.00%
Training_India  Neha.Gupta      100.00% 100.00% 100.00% 90.00%  100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
Training_India  Saurabh.Upadhyay        100.00% 90.00%  100.00% 90.00%  100.00% 100.00% 100.00% 90.00%  100.00% 100.00% 100.00% 100.00% 90.91%
Training_India  Shubham.Saxena  100.00% 80.00%  100.00% 80.00%  100.00% 100.00% 100.00% 90.00%  76.47%  100.00% 85.71%  93.33%  100.00%
Training_India  Sikander.Singh  100.00% 100.00% 100.00% 90.00%  100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 80.00%  90.91%
Training_India  Usha.Bisht      90.00%  100.00% 100.00% 90.00%  100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 80.00%  100.00%
Training_India  Vipul.Chauhan   100.00% 80.00%  100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%

The agents have been showing a very good performance overall and the group is within schedule.

The agent Shubham.Saxena is having difficulties to pass the wrong tickets quiz, perhaps he could be coached before next attempt tomorrow.

Just a few things to highlight.

Alternative delivery plans

  *   Ticketmaster mobile transfer account, the creation date (before the tickets are transferred) depends on the venue/club.

BR and US cancellation

  *   Question 4 - What actions to take if US buyer calls to request a refund if banner is present and if banner is not present.

Kind Regards,

Eliza de Souza

Quality Specialist