Subject: Re: LSM Joining Case Test - Aditi Chopra
From: Aditi Chopra <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 2 May 2019 03:13:15 -0400

| | LSM Joining Case Test

Name | Aditi Chopra
E-mail | [email-masked]
Phone Number | (91) 9599701934
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | This blurb has given the correct information. It contains all relevant data like address. There is proper paragraph formation , with beginning, body and end.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is when we give the correct information  to customer in stipulated time.In good customer service we try to resolve customer query.
However great customer service is when the customer felt awesome and he love to appraise agent. Moreover in great customer service we understand and we empathise with customer situation. In great customer service we understand the unvoiced need of customer and we build a rapport with customer and it will be a remember-able call for customer.
Overall, we should provide great customer service to make our customer be with us for long term business agreement. moreover this will led to mouth publicity which is one of the best marketing method. If the customer would be really really happy with customer service then he will talk about it with his peers and that will help our business to grow.

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