Subject: Re: LSM Joining Case Test - Swetabh Swetabh
From: Deeksha Dadu <[email-masked]>
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Virat Joshi <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Wed, 1 May 2019 07:12:35 +0000

Can be interviewed

From: Swetabh Swetabh <[email-masked]<mailto:[email-masked]>>
Reply-To: Swetabh Swetabh <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 1 May 2019 at 12:33 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Virat Joshi <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Swetabh Swetabh

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Swetabh Swetabh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7660847267
Which blurb would you select?   Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    I would be selecting blurb 2 as information provided in blurb 2 is adequate,precise and adheres to the brand values of the brand i.e safe,secure and guaranteed.Blurb 2 insures that the client is expected to get the ticket in the week leading to the event and also the part where it is specified that e-tickets will also be available guarantees that even if the client doesn't receives the ticket through the courier,e-ticket will insure that he/she doesn't misses the event in any case hence making the client feel at ease.Also address along with phone no is asked of the client which further reduces any scope of error.
I would just like to add the url of the website where the client can trace the progress of the same and ensure the client that we are tracing the same and that their case is under our notice and make them feel secure.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service means fulfilling the needs of the clients and addressing their queries in the best possible manner where as great customer service means not only fulfilling the needs of the client but also making them feel at home,listening to them patiently and presenting yourself in such a way that it depicts that the organisation doesn't only intends to sell them products but is actually concerned about them and is doing everything possible to safeguard their best interest.

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