Subject: Re: LSM Joining Case Test - Durga Lama
From: Durga Lama <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 30 Apr 2019 06:29:41 -0400

LSM Joining Case
Test

Name

Durga Lama

E-mail

[email-masked]

Phone Number

(91) 9871541345

Which blurb would you select?

Blurb 2

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

Being a
customer service representative it is our responsibility to check, reconfirm the
detials and inform our customer about the download E-tickets which is more
convinience rather than the one that gets deliver over mails since customer is
travelling in two days. So, I would go for the second Blurb in dealing in this
kind of situations

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service is the one who take good
care of his/her customer, guiding and helping them to their queries. Whereas,
the one who goes extra mile to handle any situations makes a great customer
service.

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