Subject: [Training Update] Shipping and Delivery Issues / Wrong Tickets
From: Jana Garbe <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, Kritika Mirchandani <[email-masked]>
Cc: David Lee <[email-masked]>
Date: Tue, 30 Apr 2019 09:10:30 +0000

Hi all,

In both modules in subject we cover a GDPR question ,when at that stage in training this has not been discussed with the agents.

Therefore I have added 3 slides to the training to provide the agents with a "Quick guide" and ensure they can pass the quiz with the material provided to them.

Please advise the agents that this is just a brief introduction - a module on the GDPR topic will be discussed towards the end of training in detail.

Kind regards,

Jana Garbe
Training & Quality
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