Subject: Re: LSM Joining Case Test - Navneet Kumar
From: Navneet Kumar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 30 Apr 2019 02:49:26 -0400

| | LSM Joining Case Test

Name | Navneet Kumar
E-mail | [email-masked]
Phone Number | (+91) 9899630568
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I have selected blurb 4 as the most suitable option. The customer is asked for suitable mailing address. A self-service link is also provided to update the preferred mailing address. Customer is also informed about the navigation details where he/she can locate purchased tickets.

It is explained that the customer will get an email notification once the tickets will be shipped via traceable postal services to the preferred mailing address. A link to track the order will also be sent. Customer is advised to have someone who can sign for the delivery in case he/she is unavailable.

A few amendments are required including e-tickets delivery on registered email address and asking for the customer's preferred contact details to send a text containing the track link. Contact details will also be helpful; in case, a callback is required.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service leads to satisfied customers. A great customer service helps in getting satisfied customers in addition to their loyalty.
Loyal customers are those who refer the products and services to their friends and family. A great customer service is beneficial in terms of gaining new customers. So, we can say that retaining existing customers and providing them great customer service will eventually be helpful in getting more new customers.

| |

You can edit this submission and view all your submissions easily.