Subject: Training Report - India - Start Date: 29.04.2019 - Day I
From: Eliza deSouza <[email-masked]>
To: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Jana Garbe <[email-masked]>, David Lee <[email-masked]>, Robert Cosgrove <[email-masked]>, Brian Sexton <[email-masked]>
Date: Mon, 29 Apr 2019 16:01:58 +0000

Hi all,

Please see below the EOD report for the new hires

Team

Agent

CSL Test

Policy Knowledge

Life of an Order

Fulfilment

Training_India

Aashirwad.Baliyan

100.00%

100.00%

100.00%

90.00%

Training_India

Aditya.Tripathi

100.00%

90.00%

100.00%

100.00%

Training_India

Deepak.Chaudhary

100.00%

90.00%

100.00%

70.00%

Training_India

Deepanshu.Kapoor

100.00%

80.00%

100.00%

70.00%

Training_India

Gagan.Gupta

100.00%

100.00%

100.00%

80.00%

Training_India

Gaurav.Bhatnagar

90.00%

100.00%

100.00%

70.00%

Training_India

Gourab.Jain

100.00%

100.00%

66.67%

100.00%

Training_India

Jassika.Kapoor

100.00%

100.00%

66.67%

90.00%

Training_India

Mangipudi.Rohit

100.00%

100.00%

100.00%

100.00%

Training_India

Mayank.Bansal

100.00%

100.00%

100.00%

90.00%

Training_India

Neha.Gupta

100.00%

100.00%

100.00%

90.00%

Training_India

Saurabh.Upadhyay

100.00%

90.00%

66.67%

90.00%

Training_India

Shubham.Saxena

100.00%

80.00%

100.00%

80.00%

Training_India

Sikander.Singh

100.00%

100.00%

100.00%

90.00%

Training_India

Usha.Bisht

90.00%

100.00%

66.67%

90.00%

Training_India

Vipul.Chauhan

100.00%

80.00%

100.00%

100.00%

Great job, the group is within the schedule and did well in most quizzes.

Policy knowledge

  *   Could you please review where in our website we advise our customers that tickets may be above or below face value.

Fulfilment

  *   What happens if the 48h for confirming the sale has passed and seller haven't confirmed or rejected the sale - we start looking for sub but seller is still able to confirm the sale.
  *   Question 10 - If seller ships after the MSBD we reserve the right to cancel the order - does not mean it will happen but it can.
  *   Question 11 - emails that buyer will not receive if the tickets are shipped manually - email that tickets are out for delivery and that they have been delivered.
  *   Question 17 - what are the scenarios that we can move the order to pending substitution - incorrect tickets sent and if seller confirms they cannot provide the tickets.

Kind Regards,

Eliza