Subject: Fwd: [Training Update] Wrong Tickets
From: Kritika Mirchandani <[email-masked]>
To: Jana Garbe <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, David Lee <[email-masked]>
Date: Mon, 29 Apr 2019 07:11:04 -0700 (MST)

Hi Jana, 

Thanks for this useful update. 

We can confirm that we have read and understood the changes. 

Kind Regards 
Kritika Mirchandani 

From: "Jana Garbe" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]>, "Kritika Mirchandani" <[email-masked]> 
Cc: "David Lee" <[email-masked]> 
Sent: Monday, 29 April, 2019 14:52:37 
Subject: [Training Update] Wrong Tickets 

Hi all, 

Please note that we have updated the training for Wrong Tickets in a scenario where we advise the customer that the tickets are correct. The blurb to use depends on the scenario. 

    1. If the buyer emails in to confirm whether the tickets are ok / claims the tickets are incorrect and does not ask for a refund 

    * “Your tickets are correct / 01.3 - Tickets are OK - Explanation why” 

    1. If the buyer emails in to confirm whether the tickets are ok / claims the tickets are incorrect and asks for a refund 

    * “Rejecting a Guarantee Claim” 

Please acknowledge that you have understood the changes. The OLS has been updated – as well as the quiz question in the module. 

Kind regards, 

Jana Garbe 

Training & Quality