Subject: [Training Update] Wrong Tickets
From: Jana Garbe <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, Kritika Mirchandani <[email-masked]>
Cc: David Lee <[email-masked]>
Date: Mon, 29 Apr 2019 09:22:37 +0000

Hi all,

Please note that we have updated the training for Wrong Tickets in a scenario where we advise the customer that the tickets are correct. The blurb to use depends on the scenario.

  1.  If the buyer emails in to confirm whether the tickets are ok / claims the tickets are incorrect and does not ask for a refund

  *   "Your tickets are correct / 01.3 - Tickets are OK - Explanation why"

  1.  If the buyer emails in to confirm whether the tickets are ok / claims the tickets are incorrect and asks for a refund

  *   "Rejecting a Guarantee Claim"

Please acknowledge that you have understood the changes. The OLS has been updated - as well as the quiz question in the module.

Kind regards,

Jana Garbe
Training & Quality
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