Subject: Re: LSM Joining Case Test - Mohit Chawla
From: Deeksha Dadu <[email-masked]>
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Virat Joshi <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Mon, 29 Apr 2019 08:40:10 +0000

Can be talked to

From: Mohit Chawla <[email-masked]<mailto:[email-masked]>>
Reply-To: Mohit Chawla <[email-masked]<mailto:[email-masked]>>
Date: Monday, 29 April 2019 at 1:41 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Virat Joshi <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Mohit Chawla

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Mohit Chawla
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (201301) 8920206550
Which blurb would you select?   Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    Blurb 1 would be the most appropriate reply to the customer's query because it resolves the customer's problem of getting the tickets delivered to the required venue as the customer will be travelling in the next coming 2 days for the Lady Gaga concert. Moreover, it is the most courteous reply from all the available options which resolves the customer's problem and provides all the necessary information to the customer regarding the collection of the concert tickets like double checking of the address on which the tickets has to be delivered and providing instant e-mail alert with the delivery tracking number.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)        The major difference between good and great customer service are:
(1) Resolving customer's query with ease.
(2) Good communication with the customer by providing all the required information in a proffesional
     courteous manner.
(3) Providing customers the confidence to do repeated business with the organization through transperancy of
     functioning.
(4) Providing some extra perks, discounts and/or vouchers to the customer's on a big sale/ monetary transaction
     with the organization.

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