Subject: Re: LSM Joining Case Test - Mohit Bhatt
From: Deeksha Dadu <[email-masked]>
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Virat Joshi <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Mon, 29 Apr 2019 07:52:50 +0000

Can be interviewed

From: Mohit Bhatt <[email-masked]<mailto:[email-masked]>>
Reply-To: Mohit Bhatt <[email-masked]<mailto:[email-masked]>>
Date: Monday, 29 April 2019 at 1:16 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Virat Joshi <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Mohit Bhatt

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Mohit Bhatt
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9999713612
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    As per the query blurb 4 is suitable for the answer , beacause in this blurb there is mentioned that seller will send  ticket to your hotel where you are staying ,he  will receive an email to notify that your tickets have been shipped to the provided delivery address along with a link for you to track your order.

In this Blurb we can add that when the customer has booked the ticket , he can see in our website for purchased Instant Download e-tickets, they will be available to print almost immediately.

He can track the status of your ordered ticket under the Purchases section as well .

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Giving a Proper Point to point answer to the customer can be refered to as great customer service ,but if customer is not getting the exact answer to his/her query but customer service is trying at his best can be consider as a good customer support .

For Example :- Someone has asked for the itinenaries of his tour and customer support is not able to explain the all the details of tour and he just forward the query to his senior and then he solved the query of the customer by explaining all the details of his tour . So in this we can say that first one tried his best to solve the query but due to lack of knowledge of the tour , his customer support service was good but if he solved the query in one shot then it can be consider as a great customer service .

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