Subject: Re: LSM Joining Case Test - Harshdeep Batra
From: Harshdeep Batra <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sun, 28 Apr 2019 05:28:20 -0400

| | LSM Joining Case Test

Name | Harshdeep Batra
E-mail | [email-masked]
Phone Number | (91) 7838171445
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I will select Blurb 2 as the reply to the customer is brief and specific. In such a fast paced life thesedays, Customers do not want a big explanation, so the reply needs to be specific.  It also states an alternate solution that is E-tickets, if the customer is unable to get the tickets on time . Also, Customer is also asked to check his/her personal details so that no further delay is caused due to an error on his/her side, this is a customer centric approach .
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service is a reply to the query asked by the customer however a great customer service would also require a follow up action to ensure the query is resolved effectively and efficiently

| |

You can edit this submission and view all your submissions easily.