Subject: Re: LSM Joining Case Test - sunil kumar
From: sunil kumar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sun, 28 Apr 2019 03:11:05 -0400

| | LSM Joining Case Test

Name | sunil kumar
E-mail | [email-masked]
Phone Number | (+91) 9899191868
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Customer has stated that he has booked tickets for an event. He has mentioned that he will be travelling in two days for this event and wants to get the delivery of his tickets at his hotel. In fourth blurb they have insured the customer that he will be getting his tickets on time for the event and they have asked for the exact address where he will be staying at that moment or the address of someone who will be available at that time.They have also provided him a link so that he can update his address for the same. They have mentioned that he can track the status of his tickets through that link provided by the company. He will be notified that his tickets has been shipped to the delivery address provided by the customer. So here everything is clear from the customer point of view that's why I'm choosing this blurb.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service is to satisfy the needs of the customer and sell them goods and services. If the customer is satisfied with goods and services provided by the company it mean we are giving a good service to the customer.

Great customer service is to listen them carefully and to understand their needs so that they can feel good towards the product. A great customer service is to keep them satisfied and to deliver them better quality product. If we will deliver a good quality product to the customer definatly he will be loyal and retain to the company.

So, the great customer service is to sell them better service and keep them happy and satisfied towards our product so that they can retain to us for future grouth of an organigation.

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