Subject: Re: LSM Joining Case Test - Prateek Nath
From: Prateek Nath <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sun, 28 Apr 2019 05:07:04 -0400

| | LSM Joining Case Test

Name | Prateek Nath
E-mail | [email-masked]
Phone Number | (91) 8447842494
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | As per the question blurb 4 is the best fit answer because the customer was about to leave in couple of days for the hotel from where he will be going to attend the laga gaga concert so his primary concern was focused on getting the tickets delivered at hotel. The customer service replied the best suggestion helping out with the link to update his hotel address so that seller can send his ticket at updated address and also informed to to tell employees of the hotel to sign the package so that incase he is not there he can get it from the hotel. Company also ensured the seller will send the ticket at the updated address so that he can attend the event with due time left to make it to the venue. Customer service is upmost priority for any company and that getting fixed on time. Customer service reply was short and sweet and very well replied. Positive and helpful reply is what bring customer comfortable and it's like a cakewalk when customer are understood and answered really well. So with that being said blurb 4 did the justice to the question.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | There is thin line difference between good and great customer service. Good customer service is a par service and great customer service is a premium service that what apart each other. Good customer serivce fix the query in few days and great customer service fix the query on mail or phone itself. Great customer service is the advance version of good customer service. Great customer service leads to gelling with customers on long term basis where as in good customer service doesn't assure long term relationship.

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