Subject: Re: LSM Joining Case Test - Marie Anthony
From: Marie Anthony <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 27 Apr 2019 07:17:17 -0400

| | LSM Joining Case Test

Name | Marie Anthony
E-mail | [email-masked]
Phone Number | (91) 8512079063
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Well! This section gives all the options to the customer to choose from,that is online e-ticket download,tickets to be delivered to hotel address if the customer is travelling and any work address.

Additional contact no of the customer or a family member can be taken in case if the customer misplaces her phone.
Confirmation notification can be sent on the customer's mobile no as it's handy.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Going extra mile to help the customer,solving his query and leaving the customer with a smile on his face is a great customer service.
Good customer service is providing all the information and services the customer has called in for.

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