Subject: Re: LSM Joining Case Test - RUPKATHA BHATTACHARYA
From: RUPKATHA BHATTACHARYA <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 27 Apr 2019 06:02:11 -0400

| | LSM Joining Case Test

Name | RUPKATHA BHATTACHARYA
E-mail | [email-masked]
Phone Number | (91) 9899886422
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The reason I chose Blurb 2 because the customer or the client is eager to know about when the tickets for Lady Gaga event would be delivered to him since he is reaching within 2 days to the event destination. Secondly, he is also querying about whether the delivery of the tickets can be done in the hotel he is going to check in for staying and the watching the event,
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Customer service can be B2B or B2C which requires good communication skills to understand the exact needs of the customer and deliver the resolution on time. Good Customer service is always handling the customer in a friendly way and dealing with the issue of the customer whereas great customer service can be the service  given to the client or the customer which he or she did not expect. It is something that agent goes extra mile to deliver the service in case of great customer service. Good customer service follows with the polite behavior and healthy interaction between agent and customer. Great customer service includes empathy or stepping in to the customer's shoes and coming back to the resolution of the issue in a quick process. Good customer service agent is expected to be professional till the end of the call whereas the great customer service agent looks forward building healthy business relationship for the long term. Great customer service agent helps in contributing to increase in revenue of the industry  with the kind of personalized as well as professional service provided to the cusotmer or the client. In this way, great customer service agent bridges the gap between customer and business owner with his or her smart as well as hard work.

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