Subject: Re: LSM Joining Case Test - Dheeraj Kushwah
From: Dheeraj Kushwah <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 27 Apr 2019 04:29:08 -0400

| | LSM Joining Case Test

Name | Dheeraj Kushwah
E-mail | [email-masked]
Phone Number | (+91) 8470966501
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Blurb 4 is the best answer to the customer's query. In this we have kept our response clear and concise unlike other blurbs where an excuse has been given about the normal practice of the event organisers. We have asked for the address where the customer wants to receive the tickets so that we can check and inform him accordingly. Alternatively, we have provided a link to update the address which can result into getting this issue resolved faster. The information given in blurb 4 is enough, however I would like to add some one liners to make it more polite and responsive.

example:

Thank you for your email.

Please do not hesitate to write us back, if you require any further assistance.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A great customer service is like an advanced version of good customer service. In a great customer service, the agent doesn't only work to resolve the customer's issue, moreover that trained or qualified agent takes care of all the further requirements of the customer and makes the services smoother for them. On the other hand providing a good customer service means investing half efforts in attaining an impression from the respective customer. A great customer service can result in receiving an excellent rating/reviews from the customer while a good customer service will strive hard to pull that precious time from the customer in which that perticular customer will write something good for the services provided to him. Customers are the main stage of all the companies so providing a great customer service is one of the most important goal of all organisations.

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