Subject: Re: LSM Joining Case Test - Shubham Saxena
From: Deeksha Dadu <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Virat Joshi <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sat, 27 Apr 2019 07:05:33 +0000

Should be interviewed

Sent from my iPhone

On 27 Apr 2019, at 12:27, Shubham Saxena <[email-masked]<mailto:[email-masked]>> wrote:

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Shubham Saxena
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7838898503
Which blurb would you select?   Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    According to me blurb 2 is the most appropriate solution as it solves most of the customer queries. However, in all blurbs it is common that exact time frame has not been given to customer but still in this blurb; it is mentioned that customer can possibly get his/her tickets with in the week leading up to the event.

Secondly there is also an e-tickets option availble which can be downloaded by customer instantly and he/she won't be anaxius about the tickets in case of delay. It is also mentioned customer can himself track the status of his order.

To show that we are actively working on customer's issue, there are certain things which we can confirm to customer like Delivery address, traveling address traveling date, contact number and receipent details (who can recieve the order in case of absense of the customer)  so all these things are given in this solution.

Hence, if we summerize this answer this will be most  suitable answer to satisfy a customer and to convince hm to wait for his/her order. These are some small tricks which can be very helpful while dealing with a customer.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   1. Good customer service is to answer customer queries and provide him appropriate solutions but great customer service is to educate your customer too if he/she is not aware with the facts.

2. Good customer service is limited to your assigned job but great customer service is your duty and it is not limited.

3. For good customer service you have to provide solution with the companies rule but for great customer service sometimes you need to break the rules as well.

4. Good customer service is recongnized by company but when your customer recongnize your services; it is called great customer service because he is the last person who is going to evalute entire company by it's  customer service.

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