Subject: Re: LSM Joining Case Test - Saziya Choudhary
From: Saziya Choudhary <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 26 Apr 2019 08:43:27 -0400

| | LSM Joining Case Test

Name | Saziya Choudhary
E-mail | [email-masked]
Phone Number | (91) 8077774781
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

As per customer point of view every customer wants tickets should  send to them on time.
seller can send the ticket on the same location where cusomer exactlty located at the time of order placed for the ticket but as customer wants to move from that location to the event location so, the seller should mentioned T&C that if customer would be moving from one location to another, it may include more charge to deliver the tickets on different place. because the charge for the ticket would vary from location to location.

seller also needs to inform that if customer will agreed for that as customer wants to move for the event within two days, so we can help the cusmtomer that they can easily change the address by own.

and provide the live ticket tracking facility so that customer will receive the tickets on time,
and it would be good for seller that if customer would be stay at any location near where the event would be going on, seller can contact to the shipper and can easily make a transperency between shipper to customer.

cusomer would also get an update where exactly the tickets right now and seller can also do not need  take any headeche about the ticket delivery and can get more profit with the same.

also seller can mentain a traffic towards their business as seller offering facility to deliver the ticket at any location for the event. so that customer will get the enjoyment and can spend less time to visit the event.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Well, according to me, a good cusomer service is something where cusomer is satisfied with the job/services as whatever the requirement cusomer raise , we are able to provide the resolution for the same and it will easily met customer expectations.

apart from the good customer services if i talked about the great customer service, we have to provide the resolution which can met the customer requirements plus we have to assured that customer will not get that kind of services anywhere else.
and we have to make sure that apart from the customer query /problem , if he wants any information , we will happy to assist them further.

we can offers some value added services so that cusomer will anjoy the services and customer have a relax in their mind that they can get everything on time.

it will change the mind of customer that whatever he is getting it would be helpful for them, and customer will think about to reconnect with service provider.

as everybody knows that, it's all about requirements along with time frame to get anything.

if customer will get resolution for their problems/query within specified time frame. it will lead a change from good to great things/ customer service.

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