Subject: Training Report - India - Start Date: 22.04.2019 - Day III
From: Eliza deSouza <[email-masked]>
To: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: David Lee <[email-masked]>, Jana Garbe <[email-masked]>, Robert Cosgrove <[email-masked]>, Brian Sexton <[email-masked]>
Date: Wed, 24 Apr 2019 15:28:25 +0000

Hi all,

Please see below the EOD report for the new hires

GEO

Team

Agent

CSL Test

Policy Knowledge

Life of an Order

Fulfilment

Delivery Questions

Cancelled & Postponed events

Teams

LMS

Wrong Tickets

RAG

Payment

India

Training_India

Lazlie.Johnson

100.00%

100.00%

100.00%

90.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

92.86%

India

Training_India

Mohd.FaizUddin

100.00%

90.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

92.86%

India

Training_India

Neeraj.Singh

100.00%

100.00%

100.00%

90.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

92.86%

India

Training_India

Nehal.Ahmad

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

85.71%

India

Training_India

Pravesh.Singh

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

92.86%

India

Training_India

Sumit.Subramaniam

90.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

85.71%

Great job, the group is within the schedule and did very well across all quizzes.

Wrong Tickets

  *   Please review the deadline to report the receipt of wrong tickets - there is no deadline
  *   We do not inform the buyers in phone calls anymore that we do not refund - instead we advise we will investigate and reply in an email with the blurb "Rejecting a guarantee claim"
  *   Please review which phrases to use / not to use in a phone call - never accuse the customer of doing something incorrectly
  *   Always advise the agents to check the listing notes to compare whether the tickets are correct

Kind regards,

Eliza