Subject: Incorrect Amount Deducted//Order ID#9844143409
From: Centrepoint <[email-masked]>
Cc: Humair Jawaid <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Wed, 24 Apr 2019 09:37:50 +0000

##- Please type your reply above this line -##

You are registered as a CC on this request (495739). Reply to this email to add a comment to the request.

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Hiren Sadhwani, Apr 24, 13:37 +04

Hi,

Initiated.

 

Thanks & Regards,

Hiren Sadhwani

Sr. Finance Executive 

Web Team | Landmark Group

w: webteam.com

t: +97145172118

Hi Hiren,

As requested, here is the approval email from Abhishek.

Amount to be refunded is AED 150.

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]

T: +97145172087

From: Abhishek Anand
Sent: Thursday, April 11, 2019 11:49 AM
To: Jessie Caparas <[email-masked]>; Centrepoint <[email-masked]>; Humair Jawaid <[email-masked]>
Cc: Hamza Hafeez <[email-masked]>; Chester Dsouza <[email-masked]>
Subject: RE: Incorrect Amount Deducted//Order ID#9844143409

Hi Team,

Please proceed with the refund of the excess amount paid by the customer.

Regards

Abhishek Anand

e-Commerce Merchandiser

Landmark Tower, Dubai Marina, Dubai, P.O.Box 25030, United Arab Emirates

Tel: +971 4 517-3208 Mobile: +971 56 482 3699

Shop online at: www.shoemartstores.com (http://www.shoemartstores.com/)

 

From: Jessie Caparas
Sent: Thursday, April 11, 2019 11:17 AM
To: Abhishek Anand <[email-masked]>; Centrepoint <[email-masked]>; Humair Jawaid <[email-masked]>
Subject: RE: Incorrect Amount Deducted//Order ID#9844143409
Importance: High

Hi Abhishek,

What has happened here is that instead of the total amount reflecting as AED 313 upon checkout, the pricing has changed to AED 453.30 which is a technical glitch.

Check the screenshot sent by the customer as a proof:

 

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]

T: +97145172087

From: Abhishek Anand
Sent: Thursday, April 11, 2019 11:14 AM
To: Centrepoint <[email-masked]>; Jessie Caparas <[email-masked]>; Humair Jawaid <[email-masked]>
Subject: RE: Incorrect Amount Deducted//Order ID#9844143409

Looping in @Jessie/ @Humair

Please can you investigate if the amount that has been deducted from customer was correct or Incorrect.

Regards

Abhishek Anand

e-Commerce Merchandiser

Landmark Tower, Dubai Marina, Dubai, P.O.Box 25030, United Arab Emirates

Tel: +971 4 517-3208 Mobile: +971 56 482 3699

Shop online at: www.shoemartstores.com (http://www.shoemartstores.com/)

 

From: Centrepoint <[email-masked]>
Sent: Thursday, April 11, 2019 10:30 AM
To: Abhishek Anand <[email-masked]>
Subject: Re: Incorrect Amount Deducted//Order ID#9844143409

Attachment(s):
image007.png - https://help.centrepointstores.com/attachments/token/1Sjb8oKXHFH6Zz2zZbkY7VZKH/?name=image007.png
image008.jpg - https://help.centrepointstores.com/attachments/token/uZnOvWfwvedOacCoYxwghGVkx/?name=image008.jpg
image009.png - https://help.centrepointstores.com/attachments/token/hBMTRd0arXvxsoMIlojM28FG0/?name=image009.png
image010.png - https://help.centrepointstores.com/attachments/token/USlrYLEoEuXcXGLMpJfQdCUGI/?name=image010.png
image011.png - https://help.centrepointstores.com/attachments/token/DoUVvZo7P19NfuvjWHUfYOTbP/?name=image011.png
image012.png - https://help.centrepointstores.com/attachments/token/bsL1AiznOUMTFZ2PwKrxmdLpL/?name=image012.png
image013.png - https://help.centrepointstores.com/attachments/token/03PkNUTXXRbJ7uXYyzgyPp0d5/?name=image013.png

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Jessie Caparas, Apr 23, 15:44 +04

Hi Hiren,

As requested, here is the approval email from Abhishek.

Amount to be refunded is AED 150.

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]

T: +97145172087

From: Abhishek Anand
Sent: Thursday, April 11, 2019 11:49 AM
To: Jessie Caparas <[email-masked]>; Centrepoint <[email-masked]>; Humair Jawaid <[email-masked]>
Cc: Hamza Hafeez <[email-masked]>; Chester Dsouza <[email-masked]>
Subject: RE: Incorrect Amount Deducted//Order ID#9844143409

Hi Team,

Please proceed with the refund of the excess amount paid by the customer.

Regards

Abhishek Anand

e-Commerce Merchandiser

Landmark Tower, Dubai Marina, Dubai, P.O.Box 25030, United Arab Emirates

Tel: +971 4 517-3208 Mobile: +971 56 482 3699

Shop online at: www.shoemartstores.com (http://www.shoemartstores.com/)

 

From: Jessie Caparas
Sent: Thursday, April 11, 2019 11:17 AM
To: Abhishek Anand <[email-masked]>; Centrepoint <[email-masked]>; Humair Jawaid <[email-masked]>
Subject: RE: Incorrect Amount Deducted//Order ID#9844143409
Importance: High

Hi Abhishek,

What has happened here is that instead of the total amount reflecting as AED 313 upon checkout, the pricing has changed to AED 453.30 which is a technical glitch.

Check the screenshot sent by the customer as a proof:

 

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]

T: +97145172087

From: Abhishek Anand
Sent: Thursday, April 11, 2019 11:14 AM
To: Centrepoint <[email-masked]>; Jessie Caparas <[email-masked]>; Humair Jawaid <[email-masked]>
Subject: RE: Incorrect Amount Deducted//Order ID#9844143409

Looping in @Jessie/ @Humair

Please can you investigate if the amount that has been deducted from customer was correct or Incorrect.

Regards

Abhishek Anand

e-Commerce Merchandiser

Landmark Tower, Dubai Marina, Dubai, P.O.Box 25030, United Arab Emirates

Tel: +971 4 517-3208 Mobile: +971 56 482 3699

Shop online at: www.shoemartstores.com (http://www.shoemartstores.com/)

 

From: Centrepoint <[email-masked]>
Sent: Thursday, April 11, 2019 10:30 AM
To: Abhishek Anand <[email-masked]>
Subject: Re: Incorrect Amount Deducted//Order ID#9844143409

Attachment(s):
image001.jpg - https://help.centrepointstores.com/attachments/token/VgcwGIEeBPtoPUxdtCYYHN7wV/?name=image001.jpg
image002.png - https://help.centrepointstores.com/attachments/token/EYzfbYIePGEaxTIcHjBYD0kR1/?name=image002.png
image003.png - https://help.centrepointstores.com/attachments/token/uMv5VNlXTGrTWKKjnTg2EvR5H/?name=image003.png
image004.png - https://help.centrepointstores.com/attachments/token/YoLw6Gbdynqk69tLitqrdp0AI/?name=image004.png
image005.png - https://help.centrepointstores.com/attachments/token/aGuSqaiadkeoBMGPCGRo6UBKL/?name=image005.png
image006.png - https://help.centrepointstores.com/attachments/token/rdqG6WfmgEHXp0XKKzpCIcomV/?name=image006.png

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Humair Jawaid, Apr 22, 15:05 +04

Hello Hiren,

PFA - Approval.

Please do the needful.

Humair Jawaid Ext. 2091,

The CentrePoint Support Team

Attachment(s):
Approval -Abhishek.pdf - https://help.centrepointstores.com/attachments/token/LkBLrxEOZro69r4DwcofOxCQ1/?name=Approval+-Abhishek.pdf

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Jessie Caparas, Apr 11, 11:50 +04

Thanks, Abhishek.

**Urvika Chaudhary**​  FYI

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Abhishek Anand, Apr 11, 11:48 +04

Hi Team,

Please proceed with the refund of the excess amount paid by the customer.

Regards

Abhishek Anand

e-Commerce Merchandiser

Landmark Tower, Dubai Marina, Dubai, P.O.Box 25030, United Arab Emirates

Tel: +971 4 517-3208 Mobile: +971 56 482 3699

Shop online at: www.shoemartstores.com (http://www.shoemartstores.com/)

Hi Abhishek,

What has happened here is that instead of the total amount reflecting as AED 313 upon checkout, the pricing has changed to AED 453.30 which is a technical glitch.

Check the screenshot sent by the customer as a proof:

 

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]

T: +97145172087

From: Abhishek Anand
Sent: Thursday, April 11, 2019 11:14 AM
To: Centrepoint <[email-masked]>; Jessie Caparas <[email-masked]>; Humair Jawaid <[email-masked]>
Subject: RE: Incorrect Amount Deducted//Order ID#9844143409

Looping in @Jessie/ @Humair

Please can you investigate if the amount that has been deducted from customer was correct or Incorrect.

Regards

Abhishek Anand

e-Commerce Merchandiser

Landmark Tower, Dubai Marina, Dubai, P.O.Box 25030, United Arab Emirates

Tel: +971 4 517-3208 Mobile: +971 56 482 3699

Shop online at: www.shoemartstores.com (http://www.shoemartstores.com/)

 

From: Centrepoint <[email-masked]>
Sent: Thursday, April 11, 2019 10:30 AM
To: Abhishek Anand <[email-masked]>
Subject: Re: Incorrect Amount Deducted//Order ID#9844143409

Attachment(s):
image001.jpg - https://help.centrepointstores.com/attachments/token/44PRmyCVc3nGexDzMvdaMh9lc/?name=image001.jpg
image002.png - https://help.centrepointstores.com/attachments/token/edM9hAjYvfKpb19SOrE7RVJCe/?name=image002.png
image003.png - https://help.centrepointstores.com/attachments/token/ZXlKeTGMnGSXEAcuWtZ6Lgki8/?name=image003.png
image004.png - https://help.centrepointstores.com/attachments/token/yoByJ6ZQvdmAH2Yr4xuNVVxgq/?name=image004.png
image005.png - https://help.centrepointstores.com/attachments/token/e261Nok3PXZiF51bNsEAzDemu/?name=image005.png
image006.png - https://help.centrepointstores.com/attachments/token/qyuPn58m7veD9DLZ47NMWPhky/?name=image006.png

----------------------------------------------

Jessie Caparas, Apr 11, 11:16 +04

Hi Abhishek,

What has happened here is that instead of the total amount reflecting as AED 313 upon checkout, the pricing has changed to AED 453.30 which is a technical glitch.

Check the screenshot sent by the customer as a proof:

 

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]

T: +97145172087

Looping in @Jessie/ @Humair

Please can you investigate if the amount that has been deducted from customer was correct or Incorrect.

Regards

Abhishek Anand

e-Commerce Merchandiser

Landmark Tower, Dubai Marina, Dubai, P.O.Box 25030, United Arab Emirates

Tel: +971 4 517-3208 Mobile: +971 56 482 3699

Shop online at: www.shoemartstores.com (http://www.shoemartstores.com/)

 

From: Centrepoint <[email-masked]>
Sent: Thursday, April 11, 2019 10:30 AM
To: Abhishek Anand <[email-masked]>
Subject: Re: Incorrect Amount Deducted//Order ID#9844143409

Attachment(s):
image006.png - https://help.centrepointstores.com/attachments/token/Dyw6eza6p14YwqV4NoHat4Hvw/?name=image006.png
image007.jpg - https://help.centrepointstores.com/attachments/token/vVozMwNvKrToJSWHoUwTj4pXi/?name=image007.jpg
image008.png - https://help.centrepointstores.com/attachments/token/xD6UXovaYcgaxc0qyFVP2M5GS/?name=image008.png
image009.png - https://help.centrepointstores.com/attachments/token/65K8fc7QfFgEphlTzDUSX0xzo/?name=image009.png
image010.png - https://help.centrepointstores.com/attachments/token/azZyfILnwTYNZ80iO1xaqTbrj/?name=image010.png
image011.png - https://help.centrepointstores.com/attachments/token/pFsWk0zWmkmqhP1v0Y55QHpLQ/?name=image011.png

----------------------------------------------

Abhishek Anand, Apr 11, 11:13 +04

Looping in @Jessie/ @Humair

Please can you investigate if the amount that has been deducted from customer was correct or Incorrect.

Regards

Abhishek Anand

e-Commerce Merchandiser

Landmark Tower, Dubai Marina, Dubai, P.O.Box 25030, United Arab Emirates

Tel: +971 4 517-3208 Mobile: +971 56 482 3699

Shop online at: www.shoemartstores.com (http://www.shoemartstores.com/)

Attachment(s):
image001.jpg - https://help.centrepointstores.com/attachments/token/eFe3SNtvjH0fpQlLylGFMR55r/?name=image001.jpg
image002.png - https://help.centrepointstores.com/attachments/token/OAbDEpUOhytYWRUm4s0I7mWZY/?name=image002.png
image003.png - https://help.centrepointstores.com/attachments/token/ickcbsQJxHG2fB39vgMzPJ5Z3/?name=image003.png
image004.png - https://help.centrepointstores.com/attachments/token/h3Vsb3V9ZYZTCEteBXSQ0SoFS/?name=image004.png
image005.png - https://help.centrepointstores.com/attachments/token/vjWoGvVVIhD7OWqLd3rWVDg9m/?name=image005.png

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Urvika Chaudhary, Apr 11, 10:30 +04

Hi Team,

Please help with an update and resolution on the complaint from the customer in the thread.

Warm regards,
Pritish

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Urvika Chaudhary, Apr 10, 09:36 +04

Hi Team,

Please help with an update and resolution on the complaint from the customer in the thread.

Warm regards,
Pritish

----------------------------------------------

Urvika Chaudhary, Apr 9, 11:57 +04

Hi Team,

With reference to the above order ID, customer has complained that while making a purchase his cart was showing the total amount of AED 303.00 however when he completed the order AED 453.30 was deducted. So as per him AED 150.30 was deducted from his card in excess.

We have tried explaining the customer that the product price may change at any point however he is not ready to listen to the same and confirmed that there was technical glitch due to which the excess amount was deducted.

Please help in resolving the issue on urgent.

Note: Attaching the screenshot sent by customer.

Warm regards,
Pritish

Attachment(s):
Excess Amount.JPG - https://help.centrepointstores.com/attachments/token/Elolwy5yd9pqXhYuLTVzGTRVK/?name=Excess+Amount.JPG

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